New Balance Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Deliveries and Tracking
My New Balance Delivery and Tracking
How long will my order take?
How much do I pay for delivery?
I want to change my delivery address
Tracking & Couriers
How do I track my order?
Can I get my order faster?
I missed my delivery, what happens now?
My NB Order
I didn't receive my full order
I'd like to exchange my order
I'd like to cancel my order
How does a refund work?
Am I refunded for the full price?
Can I return my online purchase in store for a refund?
When do I qualify for a refund on my courier fee?
New Balance Online Purchases
The Online Purchase Process
How do I pay online?
How do I check out online?
How do I add my Wishlist to my cart?
Finding the Right Product
How do I find products online?
How do I choose the right size?
I can't find the product I'm looking for
Coupons and Discounts
How do I apply my coupon?
My coupon isn't Working
Does my coupon apply to all products?
Does my coupon apply to sale products?
How long is my coupon valid for?
See all 6 articles
General New Balance Queries
Finding a Store
Returning a New Balance purchase
How do I return an item
How do I log a return
How long will the return process take
How long does it take to process a refund after I've returned my item
Which items can be returned
Can I return a Sale item?
Can I return a gift bought from the online store?
Can I return a faulty item after I've worn it