New Balance Support
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Deliveries and Tracking
My New Balance Delivery and Tracking
How long will my order take?
How much do I pay for delivery?
I want to change my delivery address
Tracking & Couriers
How do I track my order?
Can I get my order faster?
I missed my delivery, what happens now?
My NB Order
I didn't receive my full order
I'd like to exchange my order
I'd like to cancel my order
How does a refund work?
Am I refunded for the full price?
Can I return my online purchase in store for a refund?
New Balance Online Purchases
The Online Purchase Process
How do I pay online?
How do I check out online?
How do I add my Wishlist to my cart?
Finding the Right Product
How do I find products online?
How do I choose the right size?
I can't find the product I'm looking for
Coupons and Discounts
How do I apply my coupon?
My coupon isn't Working
Does my coupon apply to all products?
Does my coupon apply to sale products?
How long is my coupon valid for?
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General New Balance Queries
Finding a Store
Returning a New Balance purchase
How do I return an item
How do I log a return
How long will the return process take
How long does it take to process a refund after I've returned my item
Which items can be returned
Can I return a Sale item?
Can I return a gift bought from the online store?
Can I return a faulty item after I've worn it