New Balance Support

Deliveries and Tracking 0

Delivery 3

• How long will my order take?
• How much do I pay for delivery?
• I want to change my delivery address

Tracking & Couriers 3

• How do I track my order?
• Can I get my order faster?
• I missed my delivery, what happens now?

Your Order 4

• I didn't receive my full order
• Damaged items
• I'd like to exchange my order
• I'd like to cancel my order

Refunds 4

• How does a refund work?
• Am I refunded for the full price?
• Can I return my online purchase in store for a refund?
• When do I qualify for a refund on my courier fee?

The Online Purchase Process 3

• How do I pay online?
• How do I check out online?
• How do I add my Wishlist to my cart?

Finding the Right Product 3

• How do I find products online?
• How do I choose the right size?
• I can't find the product I'm looking for

Coupons and Discounts 6

• How do I apply my coupon?
• My coupon isn't Working
• Does my coupon apply to all products?
• Does my coupon apply to sale products?
• How long is my coupon valid for?

See all 6 articles

Contact Us 2

• Contact details
• Finding a Store

How do I return an item 3

• How do I log a return
• How long will the return process take
• How long does it take to process a refund after I've returned my item

Which items can be returned 3

• Can I return a Sale item?
• Can I return a gift bought from the online store?
• Can I return a faulty item after I've worn it