Once an order is placed, we will not be able to facilitate a change of address. The parcel will be delivered to the address provided upon checkout. If there is an error on the original address provided that will delay your delivery, please contact our helpdesk where an agent will try to best assist you.

If you have provided an incorrect address upon checkout, you may contact the helpdesk to redirect your parcel back to our warehouse for a refund. Alternatively, if the courier arrives at the incorrect address, you may reject the parcel and ask the courier to redirect the parcel back to our warehouse for a refund. 

Thereafter, please follow the refunds procedure for more information on payment.