To check out online, first ensure you have selected the correct size and colour. In some cases, you will also need to select the correct width of the shoe. Once you’re happy with the selection you’ve made, add the item to your cart.


You will automatically be redirected to your Shopping Cart. If you’d like to add more products, click on ‘Continue Shopping’ If you’re ready to complete your purchase, enter your coupon code(if you have one) under the ‘Discount Codes’ tab. This will automatically adjust the total of your purchase. 


Please note that, once a coupon code is entered and you proceed to the checkout page the coupon is considered used even if your transaction does not go through. Do not enter your coupon code until you are ready to make your purchase. 


Once you’re happy with your selection, click ‘Proceed to Checkout’. On the checkout page, you will need to enter your delivery details. To save you time, simply create a New Balance online account. This will automatically populate your details each time you make an online purchase. 


Once your details are filled in, you will need to select your preferred payment method. If your delivery address is within one of the main centres, you will be able to select an Express Delivery Option. Please ensure all details on the checkout page are correct, before clicking ‘Place Order Now’. Please be patient while the payment portal loads. 


You will automatically be redirected to the relevant payment platform. If at any time you have any problems with making your online purchase, please do not hesitate to contact us.