We know how important it is to find the right size when buying online. We pride ourselves on our precision sizing options. Our shoes are sold in UK sizes, which are the equivalent of AU sizes unless otherwise noted on the individual shoe. Please choose your UK shoe size to ensure the best fit. We also offer a wide range of Width options for our shoes. The standard Men's width is "D". For Women, the standard width is "B". If the majority of shoes you own fit adequately, these are the widths you should select.
If the shoes you own tend to feel overly spacious in width, you should consider selecting a narrower width size. If the shoes you own tend to feel noticeably narrow or snug, then you should consider selecting a wider width size.
If your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size. You can make adjustments for a better fit with socks, insoles, or a different lacing pattern.
Your heel should fit snug with no slipping. The mid-foot of the shoe under your arch and over the top of your foot should be snug but not tight. You should have enough room in the toe box to wiggle your toes. New Balance shoes are made to fit directly out of the box. They do not need to be broken in.
People are more than twice as likely to buy a shoe that is too small than too big. Clues that your shoes are too small or narrow include - foot cramping or "falling asleep" while running or just after running or the formation of blisters and calluses between or on your toes.
Feet typically get bigger with age. We encourage you to have your feet measured every year. Women's feet often become a half-size (or more) larger after pregnancy.
Your left and right feet may differ in length or width as much as a full size. Be sure to measure and try shoes on both feet, and always buy shoes to fit your larger foot.
Since feet always swell during the day, we encourage you to try shoes on later in the day when your feet are at their largest.
For specific product-related queries, please contact our support team here