Once your parcel has been collected from your door, it will take between 3-5 working days for the parcel to arrive at our warehouse.


Once your return has been received in warehouse, it will be inspected and booked back into stock which may take up to 3 working days.


Once booked back into stock it takes an additional 3 working days for the payment to be processed.


Once paid, your refund will take 3 to 10 workings days to reflect in your back account depending on your banking institution. Please note that the funds can reflect on the date of purchase.


Please ensure you check the correct bank statement before assuming non-payment, as it is a common customer query when refund reflects at date of purchase and customers have not been made aware.


A SMS will be sent to track the status of your return at each of the above mentioned steps. Please ensure that you keep your SMS notifications switched on.