We offer a six month quality guarantee on all products. In order to qualify for a refund due to a product defect, please note that you'll need to comply with the following conditions: 

  • the consumer has the original order number (so that we can prove purchase)
  • the product is within 6 months old from date of purchase
  • if it is a manufacturing fault (upon assessment)
  • the product has been used for the intended use
  • the product has been cared for according to wash/care label
  • Defective goods will be assessed by our technical department
  • Kindly note that goods are deemed defective at the discretion of New Balance South Africa

To start the returns process, please use our online form here