How does a refund work?
Our couriers will collect the items in question within three working days of your request being processed by New Balance. The parcel will be sent to our war...
Tue, 5 Feb, 2019 at 10:19 AM
Am I refunded for the full price?
You will be refunded for the price you paid for the product. Please contact us if you have any specific queries. 
Fri, 25 Jan, 2019 at 1:45 PM
Can I return my online purchase in store for a refund?
Unfortunately we do not allow online orders to be returned or refunded in store. Please contact our support team to begin your return or refund process here....
Fri, 25 Jan, 2019 at 1:46 PM
When do I qualify for a refund on my courier fee?
The courier fee of R80.00 is charged on all standard deliveries for orders below R1000.00. If your entire order was not fulfilled or you entire order was pa...
Mon, 28 Sep, 2020 at 1:38 PM