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Solution home Returning a New Balance purchase

Which items can be returned

Can I return a Sale item?
Yes - we offer returns on Sale items. The process will work the same as our normal return procedure. Once you've logged your return, we will contact ou...
Fri, 1 Mar, 2019 at 9:33 AM
Can I return a gift bought from the online store?
In order for us to process your return, we will need the Order Number that was created when the product was originally purchased online. The refund will be ...
Fri, 1 Mar, 2019 at 9:37 AM
Can I return a faulty item after I've worn it
We offer a six month quality guarantee on all products. In order to qualify for a refund due to a product defect, please note that you'll need to compl...
Fri, 1 Mar, 2019 at 9:42 AM